DATA & PRIVACY
Data Deletion
You can request the deletion of your personal and business data from Sellora AI at any time.
Last updated: August 31, 2026
1. What Data We Store
When you use Sellora AI, we store the following categories of data:
Account information
- name
- email address
- hashed password or authentication information
Social / page data
- connected page information
- page identifiers
- authorization credentials required for the integration
Message data
- customer messages
- AI-generated responses
- conversation history
Product data
- product names
- images
- prices
- stock levels
- catalog information
Order data
- customer orders
- order details
- delivery details where applicable
AI settings
- system prompts
- bot configuration
- workspace preferences
2. How to Request Data Deletion
You can request deletion using any of these methods:
Option 1 — Disconnect page
- Dashboard → Facebook Connection → Disconnect
- Disconnecting removes or invalidates the connected social-page integration data according to our deletion policy. It does not delete your whole account.
Option 2 — Delete account
- Request complete deletion of your account and its associated data.
- Account deletion is handled as a verified support request — email us from your registered address and we will process it.
Option 3 — Email request
- Email support@sellora.ai from your registered address with the subject "Data Deletion Request".
- Tell us whether you want a channel disconnected or your full account removed.
3. What Happens After Deletion
Once a valid deletion request is processed:
- your account data is deleted
- connected social/page data is removed or disconnected and access tokens are invalidated
- stored messages and conversation history are deleted
- product catalog data is removed
- order data is deleted subject to applicable retention requirements
- AI settings, system prompts and bot configuration are removed
This action is irreversible. Once the account and eligible data are permanently deleted, they cannot be recovered.
4. Processing Time
Deletion requests are typically processed within 7 business days. Requests that need extra verification may take longer.
Some information may be retained for a limited period where required by law or for legitimate security and fraud-prevention purposes. Retained data is stored securely and is not used for any other purpose.
5. Request Data Deletion
Send us a request using your registered email address and our support team will process it.
Send us a request using your registered email address and our support team will process it.
Request data deletionsupport@sellora.ai