LEGAL

Terms of Service

Please read these terms carefully before using our platform.

Last updated: August 31, 2026

1. Acceptance of Terms

By accessing or using Sellora AI (https://sellora.ai) you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the platform.

These terms apply to everyone who uses a workspace, including:

business owners and workspace owners
agents and team members invited to a workspace
any other authorized user who accesses the platform on a business's behalf

2. Description of Service

Sellora AI is an AI-powered customer support and sales automation platform. Depending on the features enabled for your account, the service may include:

connecting supported social or business messaging channels that are enabled for your account
AI-generated replies to customer messages
a product catalog used by the AI agent
customer order processing from conversations
order tracking and delivery management
a unified inbox for customer conversations

3. User Accounts

When you create and use an account you are responsible for the following:

providing accurate and current account information
keeping your login credentials and account access secure
all activity that happens under your account, including actions by your agents
reporting any unauthorized access to us as soon as you become aware of it

4. Acceptable Use

You must not use the platform to:

carry out any unlawful activity
send spam or unsolicited messaging
send misleading, deceptive or fraudulent content
hack, reverse-engineer, or otherwise exploit the platform or its integrations
upload malicious code, malware or harmful files
impersonate another person, business or brand
violate the platform policies of Facebook, WhatsApp, Instagram or any other connected provider
generate harmful, discriminatory or illegal content with the AI agent

5. AI-Generated Content

The AI agent produces automated replies, and those replies may not always be accurate, complete or appropriate for every situation.

You remain responsible for the messages sent through your connected channels, including AI-generated ones. You should configure your AI instructions, product data and business information carefully, and review your conversations regularly.

Sellora AI uses third-party AI models to generate responses. Interruptions, changes or limits at those third-party providers may affect AI availability, latency or output quality.

Nothing in this section limits any rights you have that cannot be limited under applicable law.

6. Orders & Transactions

Orders captured through Sellora AI are your orders. The platform records and organizes them; it does not sell to your customers on its own behalf.

you are responsible for fulfilling every order created through your workspace
product, price and stock information you provide must be accurate and up to date
you are responsible for handling customer disputes, returns and complaints
delivery, payment collection and any related obligations remain your responsibility

7. Intellectual Property

The Sellora AI platform — including its software, design, branding and integration systems — belongs to Sellora AI unless stated otherwise.

You keep ownership of your own content: your business information, products, media, conversations and customer data.

You grant us a limited license to host, process and transmit that content only as needed to operate and provide the service to you.

8. Limitation of Liability

To the extent permitted by applicable law, we are not liable for:

service downtime or interruptions
loss or corruption of data
inaccurate or unexpected AI outputs
the behavior, changes or outages of third-party services and platforms
indirect, incidental or consequential damages arising from use of the service

9. Termination

You may stop using the service and terminate your account using the account tools and request processes available to you.

We may suspend or terminate accounts that violate these terms or that are involved in fraudulent activity.

Data handling after termination is described in our Privacy Policy and Data Deletion pages.

10. Changes to Terms

These terms may be updated from time to time. When we make material changes, we may notify you through the platform, by email, or through another notification method configured for your account.

Continuing to use the service after an update means you accept the updated terms.

11. Contact

If you have questions about these Terms of Service, contact us at support@sellora.ai.

Questions about these terms? Contact our team and we will get back to you.

support@sellora.ai